First Year MHA’s Trip to Northeast Iowa
By: Keaton Betterton (MHA '20) The first year MHA class had the opportunity to visit two dynamic health care organizations in Iowa for our spring class trip. Our cohort traveled to Waterloo, Iowa to visit with leaders from UnityPoint Health-Allen Hospital. We heard from six leaders of the organization: Pam Delagardelle- President/CEO, Laura Woebbeking- Patient Experience Director, Sharese Van Sloten- Director of Operations Specialty Services-Waterloo Region, Alan Morris- Manager, Analytics & Performance Excellence, Luke Kroeger- Director of Clincal Operations, Retail & Access Services, and Sarah Brown- Regional Amulatory VP. All six leaders had a similar theme when they spoke with us: improving quality and physician engagement. More specifically, they detailed the steps the organization took in order to improve their clinical quality as well as their new organizational structure. All of the speakers spoke with passion and ideals that aligned with the physician dyad str...