Emma Bryer - University of Iowa Patient Access Center (MHA '27)
Hello all! My name is Emma Bryer, and I am currently the administrative intern with the UI Patient Access Center (PAC) under Keri Semrau! The PAC is located in HSSB in Coralville, but they handle scheduling appointments for patients across UI Healthcare. There are essentially two parts to the department, PAC schedulers, and the ICC, which focuses primarily on nurse triage. As the PAC is the centralized scheduling hub across UI Healthcare, we support patients by implementing efficient processes and improving access to care. Alongside Keri, who is the director, I also work with other managers, including operations, ancillary services, and training. This has allowed me to work on projects in various areas, with a focus on workflow and quality improvements. One of the projects I worked on this summer was gathering benchmarking data from the Patient Access Collaborative. I grabbed notable data and built a 130-slide presentation comparing UI HealthCare’s performance to overa...